Refund policy

JUSTEX BRANDS LLC — RETURN & REFUND POLICY Effective Date: March 30, 2026 4143 Crystal Lake Drive, Deerfield Beach, Florida 33064 info@justexbrands.com | justexbrands.com | 754-333-1329

OVERVIEW

At Justex Brands LLC, your satisfaction is our top priority. We stand behind every product we sell and want you to shop with complete confidence. If you are not fully satisfied with your purchase for any reason, we are here to make it right.

QUICK REFERENCE

Return Window: 30 days from delivery date
Refund Type: Full refund to original payment method
Damaged Items: Full refund or replacement — no return required
Wrong Item: Full refund or replacement — no return required
Refund Processing: 5–10 business days after approval
Contact: info@justexbrands.com | 754-333-1329

SECTION 1 — RETURN ELIGIBILITY

To be eligible for a return the following conditions must be met:

Item must be returned within 30 days of delivery
Item must be unused, unaltered and in original condition
Item must be in original packaging where applicable
Proof of purchase must be provided

Items NOT eligible for return:

Items returned after the 30-day window
Items that have been used or damaged by the customer
Items marked Final Sale at time of purchase
Digital or downloadable products
Opened hygiene-related products

No Return Required — We will issue a full refund or free replacement without requiring a return for:

Items that arrived damaged or broken
Items that arrived defective or not functioning
Wrong item delivered
Item lost in transit and never delivered

SECTION 2 — HOW TO INITIATE A RETURN

Follow these simple steps:

Contact us at info@justexbrands.com or call 754-333-1329 within 30 days of delivery
Include your order number, name and reason for return
Attach photos if the item is damaged, defective or incorrect
Our team will respond within 24–48 hours with instructions
Ship the item back using instructions provided if return is required
Refund or replacement will be processed upon confirmation

Return Shipping:

Standard returns: Customer is responsible for return shipping costs
Damaged, defective or wrong items: No return shipping required — send photos and we resolve immediately

SECTION 3 — REFUND POLICY

Once your return is received and inspected or your claim is verified we will notify you of approval within 2 business days.

Refund Processing Times:

Credit / Debit Card: 5–10 business days
PayPal: 3–5 business days
Shop Pay: 5–10 business days
Apple Pay / Google Pay: 5–10 business days

Partial Refunds may be granted for:

Items returned not in original condition
Items returned after the 30-day window at our discretion

Non-Refundable:

Original shipping charges unless item was damaged, defective or wrong
Return shipping costs for change-of-mind returns

SECTION 4 — EXCHANGES

We are happy to exchange items within 30 days of delivery. To request an exchange contact us at info@justexbrands.com with your order number and the item you would like instead. We will confirm availability and process the exchange promptly.

For defective or damaged items we will send a free replacement immediately — no return required. Simply email us photos and we will ship your replacement right away.

SECTION 5 — DAMAGED, DEFECTIVE & LOST ORDERS

If your item arrives damaged or defective contact us within 7 days of delivery:

Email: info@justexbrands.com
Phone: 754-333-1329
Include clear photos of the damaged or defective item
Include your order number and description of the issue

We will issue a full refund or send a free replacement at no cost. You do NOT need to return the damaged item.

Lost or Missing Orders:

Standard delivery: 7–15 business days from order date
Check with your local post office if delayed
Contact us if your order is more than 20 days late
We will investigate and issue a refund or replacement

Wrong Item Received:

Contact us immediately at info@justexbrands.com
Send your order number and a photo of the item received
We will ship the correct item at no cost — no return required

SECTION 6 — CANCELLATIONS

Orders can be cancelled within 24 hours of placement at no charge. After 24 hours your order may have already been processed and shipped, in which case our standard return policy applies.

To cancel contact us immediately: